Privacy Policy

Last Updated May 26, 2025

Signature Carpet Cleaning Inc., a locally owned and operated business in Edmonton, Alberta (“Signature Carpet Cleaning” or “We”), values your privacy and is dedicated to protecting it in accordance with this policy. This policy applies to the information we may collect from our website visitors (“you”) or that you provide when you interact with us through our website.

We will only use your personal information as outlined in this policy, unless required otherwise by applicable Canadian law. We are committed to ensuring that the personal information we collect is relevant, adequate, and used for specific, limited purposes.

Please read this policy carefully to understand our practices for collecting, processing, and storing your information. By using our website, you acknowledge, accept, and consent to the practices described herein. We may update this policy periodically. Your continued use of our website after changes are posted indicates your acceptance of those changes. Please review this policy regularly for updates.

INFORMATION WE COLLECT ABOUT YOU

We collect and use various types of information from and about you, including:

  • Personal Information: This includes data that can directly or indirectly identify you, such as your name, address, email address, phone number, and any other contact information you provide.
  • Non-Personal Information: This encompasses data that does not directly reveal your identity, such as demographic information, statistical data, or aggregated information. We may derive non-personal statistical data from personal information, but this data will not directly identify you. For example, we might analyze user interactions to understand popular service requests.
  • Technical Information: This includes details about your browser type and version, time zone settings, viewed web pages, cookies installed on your device, referring websites, browser plug-in types and versions, operating system, platform, internet connection, and device usage details.

HOW WE COLLECT INFORMATION ABOUT YOU

We collect information directly from you through our website, including data collected via contact forms, service request submissions, and through the use of cookies and other automatic data collection technologies.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Present our website and its content to you.
  • Provide the carpet cleaning services and information you request.
  • Improve our website, services, and customer experience.
  • Communicate with you regarding service updates, promotions, and customer support.
  • For any other purpose with your consent.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information:

  • To fulfill the purpose for which you provided it (e.g., scheduling a service).
  • To analyze website usage and potentially share or store data with third-party service providers, which may include providers in other countries.
  • As disclosed when you provide the information.
  • To comply with legal obligations, court orders, or government requests.
  • To protect the rights, property, or safety of Signature Carpet Cleaning, our employees, or others.

DATA SECURITY

We take the security of your personal information seriously and employ physical, electronic, and administrative measures to protect it from unauthorized access, use, or disclosure. However, please be aware that internet transmissions are not entirely secure, and we cannot guarantee the absolute security of your information.  

DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.  

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION  

You have the right to access and correct the personal information we hold about you. Please contact us at info@signaturecarpetcleaning.ca to request access, verification, correction, or deletion of your information. We may request specific information to verify your identity. We may deny requests if they violate legal requirements or cause information to be incorrect.

WITHDRAWING YOUR CONSENT

If you have provided consent for us to collect, use, or share your personal information, you may withdraw that consent at any time by contacting us at info@signaturecarpetcleaning.ca. Please note that withdrawing consent may affect our ability to provide you with certain services.

CHANGES TO OUR PRIVACY POLICY

We will post any changes to this privacy policy on this page, with the date of the latest revision. Please review this policy periodically for updates.

CONTACT INFORMATION AND CHALLENGING COMPLIANCE

If you have any questions, comments, or concerns about this privacy policy or our privacy practices, please contact us at: info@signaturecarpetcleaning.ca 

We have procedures in place to address complaints and inquiries regarding our handling of personal information. Please contact us using the information above to discuss any compliance issues.